When humans remain the best engine
For cases not covered by a script or .OLS solution, manual requests keep the same client journey — with messaging and files in one folder.
How it works
- 01
The client opens a request
Same form and space as automated Auto-Tuning.
- 02
Shop ↔ client exchange
Messaging, attachments and request status in one place.
- 03
File delivery
You upload the prepared file; the client downloads it as usual.
Photo or video coming soon
Why it helps
No experience break
Clients don’t switch tools based on processing mode.
Clear queue
Manual requests stay visible in the shop back office.
Ideal complement
Covers rare vehicles or custom services.
FAQ
- Is manual a fallback mode?
- Yes — and intentionally: it takes over when no automatic solution is found, or for complex cases.
- Is messaging included?
- Yes. Conversations stay attached to the request, with file history.
- Can we switch from auto to manual?
- Yes. If matching fails or the shop chooses human handling, the request stays in the same folder.
- When should I prefer manual handling?
- Manual handling is appropriate for rare ECUs, software versions absent from your library, custom services or requests with incomplete information. It is not a product failure: it keeps a single client journey while giving your team time to analyse the file.
- How should I organise manual processing times?
- Set opening hours and processing targets that fit your team, then use request status and messaging to keep the client informed. When you need clarification, ask inside the same folder rather than splitting the conversation across external channels. The client keeps a clear history throughout.
- What information can a client provide with a manual request?
- The client can give vehicle details, the requested service and helpful context, then add clarifications through messaging and allowed attachments. The better documented the request is from the start, the faster your tuner can qualify the file and respond.
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